How to Prepare Your Telegram AI Sales Agent Setup

Launching a Telegram AI sales agent is fastest when your shop knowledge is ready. You do not need coding skills, but you do need clear products, policies, and handoff rules.

Here is what to prepare.

Step 1: Connect your Telegram

Provide your Telegram bot token. Metanoia handles the rest.

If you don't have a Telegram bot yet, we'll walk you through creating one. It takes about 30 seconds with BotFather.

Step 2: Add your business info

Add what your AI needs to know:

• Products and prices: What you sell and how much it costs
• Delivery information: Areas you cover, shipping fees, delivery times
• Payment methods: KPay, WavePay, bank transfer — whatever you accept
• Policies: Return policy, warranty info, order process

Paste or upload what you already have — product lists, price sheets, policy documents. No need to write from scratch.

Pro tip: Start with your most frequently asked questions. What do customers ask you 10+ times a day? That's what your AI should know first.

Step 3: Set your style

Choose how your AI communicates:

• Formal: Professional and polished
• Friendly: Warm and conversational
• Casual: Relaxed and approachable

If you normally chat in a mix of Burmese and English, your AI can do the same.

You can also set specific instructions: "Always mention free delivery for orders over 30,000 kyat" or "Suggest our bestsellers when someone asks for recommendations."

Step 4: Go live with human control

Turn it on. That's it.

Your AI agent starts with the routine conversations you approved. Your team can monitor replies, take over chats, and tune the setup as real questions come in.

Clear setup → better Telegram sales coverage when your team is away.

After you go live

Monitoring

Check conversations anytime. See what your AI is saying, how customers respond, and what questions come in most.

Adjusting

Add new products or update answers anytime — changes apply instantly.

Taking over

Toggle AI off for any chat and take over. Toggle it back when you're done.

Common concerns addressed

"What if the AI says something wrong?"

It only says what you teach it. When it's unsure, it escalates to you instead of guessing.

"What if my products change frequently?"

Update your knowledge base anytime. Changes apply instantly.

"What if I'm not tech-savvy?"

If you can use Telegram, you can use Metanoia. We help you configure everything.

The bottom line

10 minutes. No coding. And if you get stuck, we're right there with you.