Privacy Policy

When you contact Metanoia, request a demo, or ask for a quote, we may collect your name, email address, shop name, Telegram shop or channel details, and the information you choose to send us.

If you become a customer, we may collect setup information such as product details, prices, delivery rules, payment instructions, shop policies, AI handoff rules, and support requests.

Metanoia is designed to support Telegram sales conversations. Depending on your setup, the service may process customer messages, order details, delivery questions, payment instructions, conversation history, and related metadata needed to operate the AI agent and inbox workflow.

You are responsible for making sure your own customers understand how their messages may be handled when they contact your Telegram shop.

We use information to provide demos, prepare quotes, configure your AI sales agent, respond to support requests, improve service reliability, prevent abuse, and operate the workflows you ask us to set up.

We do not sell personal information. We do not use customer conversation data to make unrelated advertising profiles.

Metanoia may use AI systems to draft or send routine replies, calculate order totals, apply shop rules, and identify when a conversation should be handed off to a human.

You control the shop knowledge, policies, and handoff rules used to configure the AI agent. Your team can take over conversations when needed.

We may use trusted service providers for hosting, analytics, messaging infrastructure, email, support, database storage, and AI processing. These providers may process information only as needed to help us provide and maintain the service.

Telegram and any connected messaging or infrastructure services may process data according to their own terms and privacy practices.

Our website may use basic cookies, logs, or analytics tools to understand traffic, improve pages, and measure interest in demos or quotes.

If we add new analytics or advertising tools, we will update this policy with the relevant details.

We keep information for as long as needed to provide the service, support your account, comply with legal obligations, resolve disputes, and maintain security.

If you want us to delete information connected to your account or demo request, contact us and we will review the request based on operational and legal requirements.

We use reasonable technical and organizational safeguards to protect information. No internet service can be guaranteed to be completely secure, but we work to reduce risk and limit access to information based on operational need.

You can contact us to request access, correction, deletion, or export of information associated with your relationship with Metanoia.

We may need to verify your request before making changes to account or customer-related information.

We may update this Privacy Policy as the service changes. The latest version will be posted on this page with the effective date below.